Refund policy
At Proscanix, we deliver a good quality product with the best price in the market, we want you to love your purchase! Here’s how we handle returns and refunds:
- You can request a return within 14 days of delivery If:
Defective or Incorrect Items
- If your item is defective, damaged, or not as described, we will fully refund or replace it.
- Please provide photos or a video so we can quickly process your request.
- If the returned item is used, damaged, missing parts/ accessories, the refund will be reduced to compensate for the lost value of the item.
3. Change of Mind / “No Reason” Returns
- We understand that sometimes you may change your mind. we may make a deal for you.
-
Return shipping fees are the customer’s responsibility, except for damaged, defective, or incorrect items.
4. How to Request a Return
- Contact us via email or WhatsApp within 14 days. support@proscanix.com
-
Provide your order number and reason for return.5-
5- If a parcel is not collected and returned, shipping fees are non-refundable. Reshipping requires a new shipping payment.